Support Services

Support Services


Overview

Support services are provided to benefit customers who have purchased products through MIP and have a current subscription in place. With our depth of experience and technical expertise, we can quickly iron out any issues you are facing so you can get back to what you do best. All support services are provided through MIP’s support email address which is contactable via: support@mip.com.au

Scope of support services

MIP provides support services consisting of the following:

  1. Email based submission of tickets
  2. Guidance and troubleshooting in connection with questions and issues arising from the following:
  • Questions/problems encountered during installation
  • Licensing
  • Module development questions
  • Technical questions
  • Product not functioning as designed
  • Enhancement requests
  • API and SDK developer support

How to submit tickets?

Tickets can be submitted in one of three ways:

  1.  Via the MIP Support Portal 
  2. By email: Issues are responded to by emailing support@mip.com.au 
  3. By phone: Customers may speak with support staff by calling the MIP telephone line 1800 658 757This approach is only recommended for customers who have complex issues that are not easy to explain with email.

    All issues/questions are acknowledged shortly after receipt and will be assigned to support staff to begin working on them. Contact with the customer may take place afterwards if further clarification is required. 

Support Portal

The MIP Support Portal allows users to:  

  • Create and manage support requests

  • Access resources that help you, including knowledge base, best practice guides and lots of useful tips

Access the Support Portal here. If you don’t already have an account please click the Register New Account link.

Support hours

 Support services are available Monday through Friday, 9:00AM AEST to 5:00PM AEST